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Shipping Info

SHIPPING INFO

Frequently Asked Questions


How much does shipping cost?

Free shipping on all orders over $20 Australia Wide.

Can I make changes to my order?

Once order is processed changes can not be made unfortunately.

Can I have my order sent to my PO Box?

No. We need a physical address to deliver to. All of our deliveries are dispatched by Startrack Express and the courier will require a signature when delivered. This is to ensure your items end up in the right persons hands – yours!

What happens if I am not at home when my order is delivered?

In the case that you are not home the courier will leave a card in your letter box to let you know they have attempted delivery. The parcel will then be taken to your nearest Post Office where you can go to collect it from (the Post Office address will be stated on the card left in your letter box) You may need to present this card to the post office upon pick up with photo identification and it will also help them locate your parcel quickly.

How long will it take to receive my order?

Your parcel will be delivered between 5 – 7 business days from the date of your order. If you have not received your goods after 7 business days please click here to contact our customer service team and we will track it down for you.

How can I view my order status?

Your order will go through the below status changes. You can view these in the order history section in My Details when you are logged in.

Processing – we have received your order along with your payment and your order will be filled soon.

xFilling - your order has now been set to the warehouse team for picking and will then be prepared for shipping.

Shipped/Completed - your order has now been dispatched. You will have received an email confirmation from us that your order has been dispatched and you can track your delivery on the Startrack Express webpage using the consignment number we provided in that email.

*Note - If you have ordered multiple items you can track them all individually following the above process.

Shipping Info