Delivery

Lifestyle 1

Do you deliver to PO Boxes?

No. We need a physical address to deliver to. All of our deliveries are dispatched by Startrack Express and the courier will require a signature when delivered. This is to ensure your items end up in the right persons hands – yours!

What happens if I am not at home when my order is delivered?

In the case that you are not home the courier will leave a card in your letter box to let you know they have attempted delivery. The parcel will then be taken to your nearest Post Office where you can go to collect it from (the Post Office address will be stated on the card left in your letter box) You may need to present this card to the post office upon pick up with photo identification and it will also help them locate your parcel quickly.

How long will it take to receive my order?

Your parcel will be delivered between 5 – 7 business days from the date of your order. If you have not received your goods after 7 business days please click here to contact our customer service team and we will track it down for you.

What is my order status?

Your order will go through the below status changes. You can view these in the order history section in My Details when you are logged in.

Processing – we have received your order along with your payment and your order will be filled soon.

Filling - your order has now been set to the warehouse team for picking and will then be prepared for shipping.

Shipped/Completed - your order has now been dispatched. You will have received an email confirmation from us that your order has been dispatched and you can track your delivery on the Startrack Express webpage using the consignment number we provided in that email.

*Note - If you have ordered multiple items you can track them all individually following the above process.

How do I reply for a return if my item is defective?

In the rare instance that you receive something that is damaged or faulty we sincerely apologise. You can apply for a return request here by contacting our customer service team. To ensure we are able to provide you with a speedy resolution please include the below information.

Your order number or invoice (if you still have this)

Your name

Your contact details (Phone and email)

Detailed information of the fault you are experiencing

When we receive your return request we will review the claim and respond to you within 3 business days. If you are claiming that your item is damaged/faulty we may ask for the item to be returned to us. Once we receive this back the product will be checked and tested.

If your item is found to be in working order it will be sent back to you to continue using with no refund provided.

If your item is found to be faulty it will be replaced if possible or credited. The credit will be reimbursed to the credit card used for the original purchase.